Back to home
Plum Sender logoPlum Sender

Terms of Service

Last updated: 9 November 2026

These Terms of Service ("Terms") are an agreement between you and MATRY LABS ("we", "us"), the company behind Plum Sender (the "Service"). By creating an account or using the Service, you agree to these Terms and to our Privacy Policy. If you use the Service on behalf of a company, you confirm you can bind that company to these Terms.

  1. 1. The Service

    Plum Sender lets you import contacts from a lead list (for example a Google Sheet tab you choose), write email sequences, and send them automatically from your own Gmail or Google Workspace account until a contact replies. Emails are sent through your Google account, so Google's own terms, sending limits and policies also apply to you.

  2. 2. Your account

    • You sign in with Google and must be at least 18 years old.
    • You are responsible for everything done through your account and for keeping your Google account secure.
    • You can disconnect Google access or delete your account at any time.

  3. 3. Acceptable use and anti-spam

    You are the sender of every email sent through the Service. You agree to:

    • Only email people you have a lawful basis to contact, in line with laws such as GDPR, ePrivacy, CAN-SPAM and CASL.
    • Not use purchased, rented or scraped lists where consent or legitimate interest is missing.
    • Identify yourself truthfully and honour every request to stop being contacted.
    • Not send phishing, malware, deceptive, illegal, hateful or harassing content.
    • Not try to bypass usage limits, probe, overload or reverse engineer the Service.

    We may suspend accounts that break these rules or put the Service or other users at risk.

  4. 4. Your content and data

    You keep all rights to your contacts, lead lists and email copy ("Your Content"). You give us a limited permission to process Your Content only to run the Service for you. We do not sell Your Content or use it to advertise. How we handle personal data is explained in the Privacy Policy.

  5. 5. Plans, billing and refunds

    • Plans are $9 per month or $99 per year (USD), billed in advance through Stripe and renewing automatically until cancelled.
    • Applicable taxes may be added at checkout.
    • 14-day money-back guarantee: if you are not happy, ask within 14 days of your first payment for a full refund.
    • You can cancel anytime from Profile, Plan & billing. Access ends when you cancel. Outside the guarantee, payments already made are not refunded except where the law requires.
    • Plan changes take effect immediately, with any unused time credited.
    • We may change prices with at least 30 days' notice; changes apply from your next renewal.

  6. 6. Usage limits and deliverability

    Fair-use sending limits apply (currently up to 1,000 emails per month per account), on top of Google's own limits. We cannot guarantee that emails reach the inbox: delivery depends on your domain, reputation, content and recipients' email providers.

  7. 7. Availability and changes

    We work to keep the Service running reliably but do not promise it will be uninterrupted or error-free. We may improve, change or discontinue features. If we discontinue the Service, we will give reasonable notice and refund any prepaid unused period.

  8. 8. Disclaimer and limitation of liability

    The Service is provided "as is". To the maximum extent permitted by law, MATRY LABS is not liable for indirect, incidental or consequential losses, lost profits or lost data, and our total liability for any claim is limited to the amount you paid us in the 12 months before the claim. Nothing in these Terms limits liability that cannot be limited by law, or your statutory consumer rights.

  9. 9. Indemnity

    You agree to cover MATRY LABS against claims from third parties that arise from the emails you send or from your breach of these Terms or of the law.

  10. 10. Termination

    You can stop using the Service at any time. We may suspend or close accounts that seriously or repeatedly break these Terms. On closure, sending stops and your data is deleted as described in the Privacy Policy.

  11. 11. Changes to these Terms

    We may update these Terms. For material changes we will notify you before they take effect. Continuing to use the Service means you accept the updated Terms.

  12. 12. Governing law and contact

    These Terms are governed by the laws of France, without prejudice to mandatory consumer protections of your country of residence. Questions? Contact MATRY LABS at info@matrylabs.com.